Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role includes assisting with prescription processing, customer service, inventory management, clinical services, and pharmacy workflow. The technician also coaches pharmacy technicians and cashiers, supports pharmacy performance, and maintains required certification and healthcare knowledge. The role requires PTCB or ExCPT certification (except in Puerto Rico), at least one year of pharmacy technician experience in a retail or hospital setting, English fluency (except in Puerto Rico), and willingness to work a flexible schedule that includes evenings and weekends. The technician must also be willing to obtain active immunization certification within 90 days of hire, subject to the listed exceptions.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
- Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring drugs, verifying medicine, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales, handle cash as required, and assist customers in locating over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
- Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical and healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Support execution of the Pickup program.
- Help maintain the pharmacy department's supplies, cleanliness, orderliness, and appearance.
- Coach pharmacy technicians and cashiers in correct processes and tool use to improve pharmacy efficiency.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
- Attend training, complete requested PPLs, earn continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
