Certified Senior Pharmacy Technician

Walgreens • Greenfield, IN

9d • $20 - $28

About The Position

The Certified Senior Pharmacy Technician assists in the practice of pharmacy under a pharmacist’s supervision and in accordance with state, federal, and company policies. The role supports prescription processing, pharmacy workflow, customer service, inventory management, clinical services, and pharmacy department operations. It also coaches pharmacy technicians and cashiers on processes and tools, supports pharmacy performance improvement, and helps maintain relationships with the local medical community. The position requires maintaining applicable certification or registration, completing training and continuing education, and keeping pharmacy and healthcare knowledge current.

Requirements

• PTCB or ExCPT certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions to provide a positive customer experience.
• Model customer service best practices and develop strong relationships with valuable customers.
• Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
• Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company policies and the Quality Improvement Program.
• Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset protection practices and file claims for shipment discrepancies or damaged prescription drugs.
• Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
• Assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with Walgreens healthcare clinics and external providers.
• Help develop and maintain relationships with the local medical community through provider outreach and detailing to healthcare organizations and residential care facilities.
• Support execution of the Pickup program.
• Help maintain the Pharmacy Department’s supplies, cleanliness, order, and appearance.
• Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve efficiency.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
• Attend training, complete requested PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed