Certified Senior Pharmacy Technician

Walgreens•Huntsville, AL

8d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician assists in pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role supports prescription processing, customer service, inventory management, clinical services, pharmacy workflow, and the development of pharmacy technicians and cashiers. The technician must maintain required certification and ongoing pharmacy and healthcare knowledge.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop relationships with valuable customers.
Assist pharmacists with pharmacy practice and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour drugs; verify medications; and check for possible interactions.
Assist pharmacists with scheduling and workflow maintenance.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products.
Handle telephone calls that do not require a pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection practices and file claims for shipment discrepancies or damaged prescription drugs.
Assist pharmacy leaders in analyzing and improving financial, customer service, and inventory performance, including reviewing prescription key performance indicators with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Support execution of the Pickup program.
Help keep the Pharmacy Department supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on proper processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.