Certified Senior Pharmacy Technician

Walgreens • Houston, TX

18d • $20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role provides customer assistance, processes prescriptions and related claims, supports inventory and workflow management, and helps maintain a positive, efficient pharmacy experience. The technician also supports clinical services, pharmacy performance improvement, and relationships with local healthcare providers. The position includes coaching pharmacy technicians and cashiers, completing assigned training and continuing education, and maintaining required certification or registration.

Requirements

• PTCB or ExCPT certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic-level PC skills, such as operating a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing online information.
• Knowledge of store inventory control.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and provide courteous, proactive customer service.
• Build relationships with valuable customers and model customer-service best practices for team members.
• Assist in pharmacy practice under pharmacist supervision and comply with the Walgreens Pharmacy Code of Conduct and applicable policies.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales, handle cash as required, and help customers locate over-the-counter products.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
• Assist pharmacy leaders in analyzing and improving financial, customer service, and inventory performance, including reviewing prescription KPIs with store and healthcare leaders.
• Assist with clinical services, including collecting and labeling patient blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help develop relationships with local healthcare providers and conduct outreach to medical and community groups, retirement homes, and nursing homes.
• Support execution of the Pickup program.
• Keep the pharmacy stocked, clean, neat, and orderly, and assist with interior and exterior maintenance.
• Coach pharmacy technicians and cashiers on processes and tools to improve pharmacy efficiency.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other assigned tasks.
• Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
• Attend training, complete manager-requested PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed