Certified Senior Pharmacy Technician

Walgreens•Buena Park, CA

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under a pharmacist’s supervision and in accordance with state, federal, and company policies. The role serves customers, helps maintain prescription workflow, performs prescription-processing and clerical tasks, supports inventory management, and assists with pharmacy performance and clinical services. The technician also coaches pharmacy technicians and cashiers on using processes and tools effectively, maintains required certification, and completes training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and provide assistance locating over-the-counter products.
Follow the Walgreen Co. Pharmacy Code of Conduct and company policies, including Good Faith Dispensing and pharmacy error and Quality Improvement Program procedures.
Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors to the pharmacist on duty.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Process and resubmit manual third-party prescription claims and perform clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
Assist the Pharmacy Manager and Staff Pharmacist in analyzing pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling patient blood or urine samples when required, and help coordinate services with Walgreens healthcare clinics and external providers.
Support relationships with local medical professionals and conduct provider outreach to health groups, retirement and nursing homes, and other forums.
Support execution of the Pickup program.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
Complete special assignments and other tasks as assigned.