Certified Senior Pharmacy Technician

Walgreens•North Las Vegas, NV

15d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role assists customers and patients, supports prescription processing and workflow, manages inventory and sales transactions, and helps improve pharmacy performance. The technician also coaches pharmacy technicians and cashiers, supports clinical services and community outreach, and maintains required certification and ongoing pharmacy knowledge.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as using a mouse, starting and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with applicable policies and the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program policies.
Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; address overages, shortages, order errors, and damaged Rx goods through claims.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling patient blood or urine samples when required, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical and healthcare communities through provider outreach and detailing.
Support execution of the Pickup program.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on proper processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete assigned PPLs, earn continuing-education credits, and maintain current healthcare and pharmacy knowledge.