Certified Senior Pharmacy Technician

Walgreens • Madison Heights, MI

6d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and workflow, handles pharmacy sales and clerical tasks, and supports inventory management and quality procedures. The technician may also assist with clinical services and outreach to local healthcare providers, and helps maintain the pharmacy’s cleanliness, supplies, and appearance.

The position coaches pharmacy technicians and cashiers on processes and tools, supports pharmacy performance improvement, and completes assigned training and continuing education. The role requires a flexible schedule that includes evening and weekend hours. Compensation depends on factors including geography, skills, abilities, education, and experience. The role remains open until filled.

Requirements

• PTCB or ExCPT certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in the listed excluded settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service practices.
• Build relationships with valuable customers and provide assistance locating over-the-counter products.
• Assist in pharmacy practice under pharmacist supervision and follow state, federal, and company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, pour, and verify medications; and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and follow company error-handling and Quality Improvement Program procedures.
• Register sales on the assigned cash register and collect and handle cash as required.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
• Assist pharmacy leaders in analyzing and improving financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
• May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Assist pharmacy leaders in maintaining relationships with local healthcare providers through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
• Support execution of the Pickup program.
• Help maintain adequate pharmacy supplies and ensure the department is clean, neat, and orderly.
• Coach pharmacy technicians and cashiers in using processes and tools correctly to improve efficiency.
• Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
• Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
• Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed