Certified Senior Pharmacy Technician

Walgreens•Maple Grove, MN

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role includes serving customers, entering patient and drug information, filling prescriptions, supporting pharmacists, managing inventory, handling transactions and claims, and assisting with clinical services and community outreach. The technician also coaches pharmacy technicians and cashiers, helps maintain the department, completes assigned tasks, and maintains required certification and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, subject to the stated location and collective bargaining exceptions.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, managing programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and provide help locating over-the-counter products.
Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company procedures for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and process and resubmit manual third-party prescription claims.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
File claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with Walgreens clinics and external providers.
Help develop and maintain relationships with local medical providers and conduct outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on the correct use of processes and tools.
Maintain respectful relationships with coworkers, comply with company policies, and complete special assignments and other tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or required state certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and keep pharmacy and healthcare knowledge current.