Certified Senior Pharmacy Technician

Walgreens•Pensacola, FL

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role serves customers and patients, assists with prescription processing and dispensing, supports pharmacists’ workflow, and helps maintain pharmacy inventory and performance. The technician also coaches pharmacy technicians and cashiers, supports clinical services and community outreach, and maintains required certification and pharmacy knowledge.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as operating a computer, navigating programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and provide proactive help to meet their needs.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer-service, and inventory performance, including reviewing prescription KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, which may include collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and organizations through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Support execution of the Pickup program.
Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend training, complete manager-requested PPLs, earn continuing education credits, and maintain knowledge of healthcare, pharmacy, and current developments.