Certified Senior Pharmacy Technician

Walgreens•Miami Beach, FL

6d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role provides customer assistance, processes prescriptions and claims, helps maintain pharmacy workflow and inventory, supports clinical services and community relationships, and coaches pharmacy technicians and cashiers. The technician must maintain required certification and continue developing healthcare and pharmacy knowledge.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy or Health System Pharmacy locations, or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service practices.
Build relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Enter patient and drug information into pharmacy systems; fill prescriptions by retrieving, counting, and pouring medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Register sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in analyzing pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with the local medical community through provider outreach and engagement with health groups, retirement homes, nursing homes, and other forums.
Support execution of the Pickup program.
Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
Coach pharmacy technicians and cashiers in correct processes and tool use to improve efficiency.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.