Certified Senior Pharmacy Technician

Walgreens•Denver, CO

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations and customer service under the supervision of a pharmacist and in accordance with applicable laws and company policies. The role assists with prescription processing, pharmacy workflow, inventory management, clinical services, and pharmacy performance, while coaching pharmacy technicians and cashiers on correct processes and tools. It also supports positive customer experiences, relationships with local healthcare providers, and maintenance of a clean, orderly pharmacy department. The technician maintains required certification and pharmacy knowledge through training and continuing education. The role requires a flexible schedule that includes evening and weekend hours. Compensation depends on factors including geography, skills and abilities, education, and experience. The position remains open until filled.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients, assist with products and services, resolve issues, and model customer-service best practices.
Build relationships with valuable customers and maintain respectful relationships with coworkers.
Assist in pharmacy practice under pharmacist supervision and comply with the Pharmacy Code of Conduct and company policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer-service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare communities through provider detailing and outreach to health groups and care facilities.
Support execution of the Pickup program.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing-education credits, and maintain current healthcare and pharmacy knowledge.