Certified Senior Pharmacy Technician

Walgreens•Buckeye, AZ

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state and federal requirements and company policies. The role serves customers and patients, helps ensure accurate prescription processing, supports pharmacy workflow and inventory management, and coaches pharmacy technicians and cashiers on pharmacy processes and tools. The technician may also assist with clinical services and outreach to local healthcare providers. The position requires maintaining the applicable technician certification and continuing pharmacy-related training.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or roles.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model Walgreens customer-service practices.
Build relationships with valuable customers and help customers locate over-the-counter products.
Assist pharmacists with pharmacy practice and comply with the Walgreen Co. Pharmacy Code of Conduct and company policies.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medication, and check for possible interactions.
Assist pharmacists in scheduling and maintaining pharmacy workflow.
Immediately report prescription errors and comply with company error-handling policies and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection practices and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
Assist pharmacy leaders in reviewing pharmacy financial, customer-service, and inventory performance, including Rx KPIs.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens clinics and external providers.
Support relationships with local medical professionals and conduct provider outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Maintain respectful relationships with coworkers, complete special assignments, and comply with company policies and procedures.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.