Certified Senior Pharmacy Technician

Walgreens•Hammond, IN

10d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role helps deliver a positive customer experience, assists with prescription processing and workflow, supports inventory and financial performance, and coaches pharmacy technicians and cashiers in the correct use of pharmacy processes and tools. The position also supports clinical services, provider outreach, the Pickup program, and the upkeep of the Pharmacy Department. The technician maintains required certification and completes assigned training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged Rx goods.
Support pharmacy performance improvement by analyzing financial, customer service, and inventory data and reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with Walgreens healthcare clinics and external providers.
Support relationships with local medical professionals and conduct provider outreach to health groups, retirement homes, nursing homes, and other forums.
Support execution of the Pickup program.
Keep the Pharmacy Department stocked, clean, neat, and orderly, and assist with interior and exterior maintenance.
Coach pharmacy technicians and cashiers on proper processes and tools to improve efficiency.
Maintain respectful coworker relationships, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.