Certified Senior Pharmacy Technician

Walgreens•Charleston, SC

19d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state and federal law and company policy. The role provides customer service, processes prescriptions and claims, helps manage workflow and inventory, supports clinical services and pharmacy performance, and coaches pharmacy technicians and cashiers on processes and tools. The technician maintains required certification and completes assigned training and continuing education. The role requires a flexible schedule, including evening and weekend hours.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as operating a computer, using programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products.
Support pharmacy practice under pharmacist supervision and comply with the Walgreens Pharmacy Code of Conduct, company policies, and Good Faith Dispensing requirements.
Use pharmacy systems to enter patient and drug information; retrieve, count, pour, and verify prescription medications; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors according to company policy and the Quality Improvement Program.
Register sales, collect and handle cash, answer calls that do not require pharmacist attention, and process or resubmit third-party prescription claims.
Perform clerical duties assigned by the Pharmacy Manager.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance, including reviewing prescription KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare communities through provider outreach and detailing.
Support execution of the Pickup program and help keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the proper use of processes and tools to improve pharmacy efficiency.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing-education credits, and maintain healthcare and pharmacy knowledge.
Complete special assignments and other tasks as assigned.