Certified Senior Pharmacy Technician

Walgreens•Chandler, AZ

5d•$21 - $29

About The Position

Under pharmacist supervision, the Certified Senior Pharmacy Technician supports pharmacy operations in accordance with state and federal requirements and company policies. The role serves customers, processes prescriptions and related claims, manages pharmacy inventory, supports clinical services and pharmacy performance, and helps maintain an orderly department. The technician also coaches pharmacy technicians and cashiers on processes and tools, supports relationships with local healthcare providers, and completes assigned tasks and training.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of pharmacy technician work experience in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing or switching programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers.
Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicine, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
Assist the Pharmacy Manager and Staff Pharmacist with reviewing pharmacy financial, customer service, inventory, and Rx KPI data and identifying improvements.
Support pharmacists with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with Walgreens clinics and external providers.
Help maintain relationships with local medical providers and conduct outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Support execution of the Pickup program.
Help maintain the Pharmacy Department's supplies, cleanliness, orderliness, and appearance.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through designated training and/or state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.