Certified Senior Pharmacy Technician

Walgreens•Travelers Rest, SC

7d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations and customer experience under the supervision of a pharmacist. The role assists with prescription processing, customer service, pharmacy workflow, inventory management, clerical tasks, and clinical services. It also coaches pharmacy technicians and cashiers, supports relationships with local healthcare providers, and maintains pharmacy standards and required certification.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level personal computer skills.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and build relationships with valuable customers.
Model customer service best practices and Walgreens service traits for team members.
Assist in pharmacy practice under pharmacist supervision and follow state, federal, company, and pharmacy conduct policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require a pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment discrepancies or damaged goods involving prescription drugs.
Support pharmacy financial, customer service, and inventory performance analysis, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Support execution of the Pickup program.
Maintain pharmacy supplies and ensure the department is clean, neat, and orderly.
Coach pharmacy technicians and cashiers in correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.