Certified Senior Pharmacy Technician

Walgreens•Belleville, IL

6d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state and federal laws and company policies. The role provides customer service, assists with prescription processing, supports pharmacy workflow and inventory management, and helps improve pharmacy performance. It also coaches pharmacy technicians and cashiers, supports clinical services and community outreach, and maintains required certification and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic personal computer skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and company policies.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies or damaged prescription drugs.
Assist pharmacy leadership in analyzing and improving financial, customer service, and inventory performance; review prescription key performance indicators with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and conduct outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help maintain the Pharmacy Department’s supplies, cleanliness, organization, and appearance.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Maintain respectful relationships with coworkers and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification, or required state certification or registration, through designated training programs.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.