Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician assists in pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role supports prescription processing, customer service, workflow, inventory management, and pharmacy performance. It also helps coordinate clinical services, maintain relationships with local healthcare providers, support the Pickup program, and coach pharmacy technicians and cashiers on pharmacy processes and tools. The position requires maintaining PTCB or ExCPT certification through the designated training program and/or state-required certification or registration. The technician attends assigned training, completes requested PPLs, earns continuing education credits, and keeps current with developments in healthcare and pharmacy.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in the specified exempt locations or where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
- Develop strong relationships with valuable customers.
- Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
- Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, verify medication, check for possible interactions, and help maintain workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx-related overages, shortages, order errors, and damaged goods.
- Help analyze and improve pharmacy financial, customer service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- Support pharmacists with clinical services, including collecting and properly labeling patient blood or urine samples when required, and coordinate services with Walgreens healthcare clinics and external providers.
- Help develop and maintain relationships with local medical and healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Support execution of the Pickup program.
- Help maintain the Pharmacy Department's supplies, cleanliness, and orderly appearance.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
- Attend training, complete requested PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
