Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician works under pharmacist supervision to support pharmacy operations in accordance with state, federal, and company policies, including the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy. The role serves customers and patients, resolves issues, supports prescription processing, and assists pharmacists with workflow and clinical services. The technician also leads pharmacy inventory-management activities, supports financial and service performance improvement, coaches pharmacy technicians and cashiers, and helps maintain department standards. The role requires maintaining applicable certification or registration, completing assigned training and continuing education, and staying current on developments in healthcare and pharmacy.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Assist with pharmacy practice under pharmacist supervision and follow applicable laws, company policies, and the Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, pour, and verify prescription medications and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow error-reporting and Quality Improvement Program procedures.
- Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register related sales, collect and handle cash, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
- Assist the Pharmacy Manager and Staff Pharmacist with analysis and improvement of pharmacy financial, customer-service, and inventory performance; review prescription KPIs with the Store Manager and Healthcare Supervisor.
- May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Support relationships with the local medical community through provider outreach and engagement with health groups, retirement homes, nursing homes, and other forums.
- Support execution of the Pickup program.
- Help maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain relevant healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
