Certified Senior Pharmacy Technician

Walgreens • South Elgin, IL

5d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role serves customers, assists with prescription processing and dispensing, supports inventory and workflow management, and helps maintain pharmacy performance and relationships with the local medical community. The technician also coaches pharmacy technicians and cashiers, supports clinical services and the Pickup program, and keeps the pharmacy clean, stocked, and orderly.

The position requires maintaining PTCB or ExCPT certification through the designated training program and/or any state-required certification or registration. The technician attends training, completes assigned PPLs, earns continuing education credits, and maintains knowledge of developments in healthcare and pharmacy. Flexible scheduling, including evening and weekend hours, is required.

Requirements

• PTCB or ExCPT certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collective bargaining agreement locations.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Build relationships with valuable customers and provide assistance locating over-the-counter products when possible.
• Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
• Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales, handle cash as required, and process or resubmit manual third-party prescription claims in a timely manner.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians, and perform assigned clerical duties.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription drugs.
• Support analysis and improvement of pharmacy financial, customer-service, and inventory performance data, including review of Rx KPIs with the Store Manager and Healthcare Supervisor.
• May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help develop and maintain relationships with local medical professionals and organizations through provider detailing and outreach.
• Support execution of the Pickup program.
• Help maintain adequate supplies and ensure the Pharmacy Department is clean, neat, orderly, and properly stocked.
• Coach pharmacy technicians and cashiers on correct use of processes and tools to improve pharmacy efficiency.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
• Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, and acquire continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed