Certified Senior Pharmacy Technician

Walgreens•Meridian, ID

14d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and dispensing, supports inventory management and clinical services, and coaches pharmacy technicians and cashiers on pharmacy processes and tools. The technician maintains required certification and continuing education, follows the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy, and completes additional tasks as assigned.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products.
Under pharmacist supervision, assist in pharmacy practice and comply with applicable laws, regulations, company policies, and the Pharmacy Code of Conduct.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and workflow; promptly report prescription errors and follow error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and process manual third-party prescription claims; perform assigned clerical duties and handle telephone calls that do not require a pharmacist’s personal attention.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shortages, overages, order errors, and damaged Rx goods.
Support analysis and improvement of pharmacy financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and conduct outreach to medical providers, health groups, and care facilities.
Support execution of the Pickup program and ensure the Pharmacy Department is adequately stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing education credits, and maintain healthcare and pharmacy knowledge.