Certified Senior Pharmacy Technician

Walgreens•El Paso, TX

12d

About The Position

Under pharmacist supervision, the Certified Senior Pharmacy Technician supports pharmacy operations, customer service, prescription processing, inventory management, and clinical services in accordance with applicable laws and company policies. The role assists pharmacists with prescription workflow, patient and drug data entry, prescription filling and verification, error reporting, claims processing, and customer inquiries. It also supports pharmacy performance, community relationships, Pickup program execution, and a clean, well-stocked department. The technician coaches pharmacy technicians and cashiers on processes and tools, completes required training and continuing education, and maintains required certification or registration.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the listed excluded pharmacy settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model Walgreens customer-service practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct, company policies, and Good Faith Dispensing requirements.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors to the pharmacist on duty.
Register related sales, operate the assigned cash register, and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection practices and file claims for inventory discrepancies or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer-service, and inventory performance data, including Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical professionals and community organizations through provider outreach and detailing.
Support execution of the Pickup program.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the proper use of processes and tools to improve pharmacy efficiency.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.