Certified Senior Pharmacy Technician

Walgreens•Bend, OR

13d•$21 - $29

About The Position

Under pharmacist supervision, the Certified Senior Pharmacy Technician supports pharmacy operations in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and workflow, supports inventory and financial performance, and helps coordinate clinical services and community outreach. The technician also coaches pharmacy technicians and cashiers, maintains required certification and knowledge, and completes assigned training and other tasks.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build strong relationships with valuable customers.
Assist with pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
Register sales, collect and handle cash, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and complete assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for overages, shortages, order errors, or damaged prescription drugs.
Support pharmacy performance analysis and improvement, including review of prescription key performance indicators with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with Walgreens clinics and external providers.
Support relationships with the local medical community through provider outreach and detailing.
Support execution of the Pickup program.
Maintain a clean, neat, orderly, and adequately supplied Pharmacy Department.
Coach pharmacy technicians and cashiers on correct processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.