Certified Senior Pharmacy Technician

Walgreens•Keene, NH

8d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician assists in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies. The role provides customer service, supports prescription processing and pharmacy workflow, and helps manage inventory and department operations. It also coaches pharmacy technicians and cashiers, supports clinical services and community outreach, and maintains required certification and ongoing pharmacy knowledge.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic personal computer skills.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build strong relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly to the pharmacist on duty and follow error-reporting and Quality Improvement Program procedures.
Follow the Company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for applicable shipment discrepancies or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and engagement with health groups and care facilities.
Support execution of the Pickup program.
Help maintain a clean, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers on correct processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.