Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician supports pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role serves customers and patients, helps resolve questions and issues, and builds relationships with valuable customers while modeling Walgreens customer-service practices. The position performs prescription-processing, inventory, clerical, cash-register, and workflow duties; reports prescription errors; and supports pharmacy performance, clinical services, healthcare-provider outreach, and the Pickup program. It also helps maintain the pharmacy’s supplies, cleanliness, and organization, and coaches pharmacy technicians and cashiers on processes and tools. The technician maintains PTCB or ExCPT certification through the designated training program and/or required state certification or registration, completes assigned training and continuing education, and keeps current with healthcare and pharmacy developments. The role requires a flexible schedule that includes evening and weekend hours.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Assist in the practice of pharmacy under pharmacist supervision and comply with applicable laws, policies, and the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications; verify medications; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
- Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register related sales on the assigned cash register and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
- Help analyze and improve pharmacy financial, customer-service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- Assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help develop and maintain relationships with local medical professionals and healthcare groups through provider detailing and outreach, including to retirement homes and nursing homes.
- Support execution of the Pickup program.
- Help maintain the pharmacy’s supplies and ensure the department is clean, neat, orderly, and adequately stocked.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
- Attend training, complete requested PPLs, obtain continuing education credits, and maintain relevant healthcare and pharmacy knowledge and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
