Certified Senior Pharmacy Technician

Walgreens•Cortland, NY

8d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and workflow, supports inventory management and pharmacy performance, and helps coordinate clinical services and relationships with local healthcare providers. The technician also coaches pharmacy technicians and cashiers, maintains required certification and training, and completes additional assignments as directed.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level PC skills, such as operating a computer, using programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, check for possible interactions, and assist with workflow scheduling and maintenance.
Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register sales, handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged goods involving prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and conduct outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help maintain adequate pharmacy supplies and keep the department clean, neat, and orderly.
Coach pharmacy technicians and cashiers in correct processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or required state certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.