Certified Senior Pharmacy Technician

Walgreens • Edmonds, WA

2d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role assists with prescription processing, customer service, workflow, inventory management, clinical services, and pharmacy performance. It also coaches pharmacy technicians and cashiers on processes and tools, maintains required certification and training, and completes assignments from pharmacy and store leadership.

The technician engages customers and patients, resolves questions and concerns, and helps create a positive customer experience. Duties include entering patient and drug information, filling prescriptions, checking for accuracy and possible interactions, handling appropriate calls and claims, registering sales, and reporting prescription errors. The position also supports inventory activities, asset protection, clinical-service coordination, community-provider relationships, and pharmacy upkeep. Flexible scheduling, including evenings and weekends, is required.

Requirements

• PTCB or ExCPT certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in the listed excluded pharmacy settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Build relationships with valuable customers and provide assistance locating over-the-counter products when possible.
• Assist pharmacists with pharmacy practice and workflow under their supervision and in accordance with applicable policies and procedures.
• Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, verify medicines, and check for possible interactions.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register related sales at the assigned cash register and collect and handle cash as required.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection practices and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
• Assist pharmacy leadership in reviewing pharmacy financial, customer-service, and inventory performance data and Rx KPIs.
• May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider detailing and outreach to healthcare and community organizations.
• Support execution of the Pickup program.
• Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
• Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
• Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
• Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed