Certified Senior Pharmacy Technician

Walgreens•Tulsa, OK

7d•$20 - $28

About The Position

Under pharmacist supervision and in accordance with state, federal, and company policies, the Certified Senior Pharmacy Technician assists with pharmacy operations and customer service. The role uses pharmacy systems to enter patient and medication information, fill prescriptions, support pharmacists with workflow, report prescription errors, process third-party claims, and handle related clerical work. It also leads pharmacy inventory activities and supports pharmacy performance, clinical services, provider relationships, and the Pickup program. The technician provides a positive customer experience by greeting and assisting customers, resolving questions and issues, modeling service best practices, and building relationships with valuable customers. The role also registers sales, handles cash, assists customers in locating over-the-counter products, supports pharmacy upkeep, and coaches pharmacy technicians and cashiers on processes and tools. The position requires maintaining PTCB or ExCPT certification through the designated training program and/or maintaining state-required certification or registration. The technician attends requested training, completes PPLs, earns continuing education credits, and stays current on healthcare and pharmacy developments.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic computer skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve questions and issues, model customer-service best practices, and build relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with applicable state, federal, and company policies and the Walgreen Co. Pharmacy Code of Conduct.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medications, check for possible interactions, and assist pharmacists with scheduling and workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures concerning pharmacy errors and the Quality Improvement Program.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned by the Pharmacy Manager.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for Rx merchandise overages, shortages, order errors, or damage.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services as needed, including collecting and properly labeling patient blood or urine samples, coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups, retirement and nursing homes, and other forums.
Support execution of the Pickup program.
Help maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
Coach pharmacy technicians and cashiers on correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.