Certified Senior Pharmacy Technician

Walgreens•Denver, CO

5d•$23 - $31

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and workflow, manages pharmacy inventory, supports clinical services and community outreach, and coaches pharmacy technicians and cashiers. The technician maintains required certification and ongoing knowledge of healthcare and pharmacy developments.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to provide a positive customer experience.
Model customer service best practices and develop relationships with valuable customers.
Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Enter patient and drug information in pharmacy systems, fill prescriptions, verify medications, check for possible interactions, and assist with pharmacy workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged Rx goods.
Support pharmacy financial, customer service, and inventory performance analysis, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling patient blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with the local medical community through provider outreach and engagement with health groups and care facilities.
Support execution of the Pickup program.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.