Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician works under the supervision of pharmacists to support pharmacy operations, prescription dispensing, customer service, inventory management, and clinical services in accordance with state, federal, and company policies. The role includes entering patient and medication information, filling prescriptions, reporting errors, processing third-party claims, handling sales and customer inquiries, and helping maintain pharmacy workflow and performance. The technician leads pharmacy inventory activities, supports relationships with local healthcare providers, helps coordinate clinical services, and coaches pharmacy technicians and cashiers on processes and tools. The role also includes maintaining the pharmacy department’s appearance and supplies, completing assigned tasks, and keeping required certification and pharmacy knowledge current through training and continuing education.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where this role is covered under a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model customer-service best practices and develop strong relationships with valuable customers.
- Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform other assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Apply asset-protection techniques and file claims for pharmaceutical overages, shortages, order errors, or damaged goods.
- Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- Assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical providers and conduct outreach to healthcare groups, retirement homes, nursing homes, and other forums to support growth opportunities.
- Support execution of the Pickup program.
- Help maintain a stocked, clean, neat, and orderly Pharmacy Department.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
- Attend training, complete manager-requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
