Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician assists in pharmacy operations under pharmacist supervision and in accordance with applicable state, federal, and company policies. The role supports prescription processing, customer service, inventory management, workflow, clinical services, and pharmacy performance. It also coaches pharmacy technicians and cashiers on appropriate processes and tools and helps maintain a clean, orderly, adequately stocked department. The technician maintains PTCB or ExCPT certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, and keeps current with healthcare and pharmacy developments. The schedule requires flexibility, including evening and weekend hours. Active immunization certification must be obtained within 90 days of hire, with specified exceptions.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
- Model customer-service practices and develop strong relationships with valuable customers.
- Assist with pharmacy practice under pharmacist supervision and follow applicable policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
- Register related sales, collect and handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for Rx shipment discrepancies or damage.
- Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- Assist with clinical services as needed, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help build relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
- Support execution of the Pickup program.
- Help maintain the department by ensuring it has adequate supplies and is clean, neat, and orderly.
- Coach pharmacy technicians and cashiers in correct processes and tools to improve pharmacy efficiency.
- Follow company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
