Certified Senior Pharmacy Technician

Walgreens•Federal Way, WA

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role assists with prescription processing, customer service, workflow coordination, inventory management, clinical services, and pharmacy performance. It also coaches pharmacy technicians and cashiers on the correct use of processes and tools, helps maintain the pharmacy department, and completes assigned tasks and training.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products when possible.
Assist pharmacists with pharmacy practice and workflow, including entering patient and drug information, filling prescriptions, verifying medications, and checking for possible interactions.
Report prescription errors immediately and follow company error-handling policies and the Quality Improvement Program.
Follow Good Faith Dispensing policies and the Walgreen Co. Pharmacy Code of Conduct.
Register sales, collect and handle cash, and handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims involving Rx merchandise overages, shortages, order errors, or damage.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with local medical providers and community groups through detailing and outreach.
Support execution of the Pickup program.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on correct processes and tools to improve pharmacy efficiency.
Maintain respectful relationships with coworkers and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; attend requested training, complete PPLs, and earn continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.