Certified Senior Pharmacy Technician

Walgreens•Kuna, ID

11d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist, following state, federal, and company policies. The role assists with prescription processing, customer service, inventory management, workflow coordination, and pharmacy performance. It also coaches pharmacy technicians and cashiers, helps coordinate clinical services, supports outreach to the local medical community, and maintains the pharmacy’s cleanliness and supplies. The technician maintains required certification and develops pharmacy and healthcare knowledge through training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of pharmacy technician work experience in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, managing programs and files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide a positive customer experience.
Model customer service best practices and develop relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, assist customers in locating over-the-counter products, and handle calls that do not require pharmacist attention.
Correct and resubmit third-party manual claims and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Support pharmacy managers and pharmacists in reviewing pharmacy financial, customer service, and inventory performance data and Rx KPIs.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Keep the pharmacy stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on the correct use of processes and tools.
Maintain respectful coworker relationships, comply with company policies, and complete special assignments.
Maintain PTCB or ExCPT certification through designated training and/or state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.