Certified Senior Pharmacy Technician

Walgreens • Brownsville, TX

4d

About The Position

The Certified Senior Pharmacy Technician assists in the practice of pharmacy under a pharmacist’s supervision and in accordance with state, federal, and company policies. The role supports prescription processing, pharmacy workflow, customer service, inventory management, clinical services, and pharmacy performance. It also coaches pharmacy technicians and cashiers on the correct use of processes and tools to improve efficiency.

The technician maintains required certification or registration, completes assigned training and continuing education, and keeps current with healthcare and pharmacy developments. The position requires a flexible schedule that includes evening and weekend hours. Compensation depends on factors including geography, skills, abilities, education, and experience. The role will remain open until filled.

Requirements

• PTCB or ExCPT certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or roles.

Nice To Haves

• Prior work experience with Walgreens.
• Basic math skills, including counting, measuring, and weighing medications.
• Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
• Knowledge of store inventory control.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Build relationships with valuable customers and provide help locating over-the-counter products when possible.
• Assist with pharmacy operations under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
• Enter patient and drug information in pharmacy systems, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow Good Faith Dispensing policies during applicable prescription-dispensing activities.
• Register related sales, collect and handle cash, and perform assigned clerical duties.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely and efficient manner.
• Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for pharmaceutical overages, shortages, order errors, and damaged goods.
• Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
• May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
• Support execution of the Pickup program.
• Help keep the Pharmacy Department supplied, clean, neat, and orderly.
• Coach pharmacy technicians and cashiers on the proper use of processes and tools to improve efficiency.
• Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other assigned tasks.
• Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed