Certified Senior Pharmacy Technician

Walgreens•Ontario, OR

12d•$21 - $29

About The Position

The Certified Senior Pharmacy Technician works under pharmacist supervision to support pharmacy operations, provide customer service, process prescriptions and claims, manage inventory, and assist with clinical services. The role includes coaching pharmacy technicians and cashiers, supporting pharmacy performance and customer-service goals, and maintaining required certification and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, answer questions, and build relationships with valuable customers.
Model customer-service best practices and Walgreens service traits for team members.
Assist in the practice of pharmacy under pharmacist supervision and comply with applicable state, federal, and company policies and the Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and workflow maintenance.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales, handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged prescription drugs.
Assist pharmacy leadership in analyzing and improving financial, customer-service, and inventory performance, including reviewing prescription KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with local medical providers and healthcare organizations through outreach and detailing.
Support execution of the Pickup program.
Maintain adequate pharmacy supplies and ensure the department is clean, neat, orderly, and appropriately stocked.
Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing-education credits, and maintain knowledge of healthcare and pharmacy developments.