Certified Senior Pharmacy Technician

Walgreens•Wesley Chapel, FL

19d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role serves customers, assists with prescription processing and dispensing, supports pharmacy workflow and inventory management, and helps maintain a clean, orderly department. The technician also supports clinical services and community outreach, coaches pharmacy technicians and cashiers on processes and tools, and completes required training and continuing education. The position requires maintaining PTCB or ExCPT certification and may require obtaining active immunization certification within 90 days of hire, subject to stated exceptions.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or roles.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products when possible.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, handle cash as required, and process and resubmit manual third-party prescription claims in a timely manner.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians, and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx-related overages, shortages, order errors, or damaged goods.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance data, including review of Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with the local medical community through provider outreach and engagement with healthcare groups and care facilities.
Support execution of the Pickup program.
Help maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
Coach pharmacy technicians and cashiers on proper use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing education credits, and maintain healthcare and pharmacy knowledge.