Certified Senior Pharmacy Technician

Walgreens•Orlando, FL

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and dispensing, supports pharmacy workflow and inventory management, and helps improve pharmacy performance. The technician may also assist with clinical services and community outreach, and coaches pharmacy technicians and cashiers on the correct use of pharmacy processes and tools. The position requires maintaining PTCB or ExCPT certification through the designated training program and/or state-required certification or registration, completing assigned training and continuing education, and keeping current with developments in healthcare and pharmacy. The role requires a flexible schedule, including evening and weekend hours. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, such as counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing online information.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products when possible.
Assist with pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable company policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash, and perform assigned clerical duties.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for Rx drug shipment overages, shortages, order errors, or damaged goods.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Help maintain a clean, orderly, adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers on proper use of processes and tools to improve pharmacy efficiency.
Maintain required certification or registration, complete assigned training and PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
Complete special assignments and other tasks as assigned.