Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician assists in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies. The role supports prescription processing, pharmacy workflow, customer service, inventory management, and clinical services, while following the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy. The technician serves customers, resolves questions and issues, builds relationships with valuable customers, and models Walgreens customer-service practices. The position also coaches pharmacy technicians and cashiers, supports pharmacy performance, maintains department standards, and completes assigned training and continuing education. Qualified applicants with arrest or conviction records will be considered. The position remains open until filled; compensation depends on factors including geography, skills, education, and experience. Benefits information is available at jobs.walgreens.com/benefits.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
- Model customer-service best practices and develop strong relationships with valuable customers.
- Assist in pharmacy practice under pharmacist supervision and comply with applicable policies and the Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged Rx goods.
- Support pharmacy financial, customer-service, and inventory performance analysis and review Rx KPIs with the Store Manager and Healthcare Supervisor.
- May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical providers and conduct outreach to healthcare groups, retirement homes, nursing homes, and other forums.
- Support execution of the Pickup program.
- Maintain adequate pharmacy supplies and ensure the department is clean, neat, and orderly.
- Coach pharmacy technicians and cashiers on correct processes and tools to improve pharmacy efficiency.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated training program and/or maintain required state certification or registration.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
