Certified Senior Pharmacy Technician

Walgreens•Germantown, MD

18d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state and federal laws and company policies. The role serves customers and patients, helps ensure accurate prescription processing, supports workflow and inventory management, and assists pharmacists with clinical services and relationships with local healthcare providers. The technician also coaches pharmacy technicians and cashiers on processes and tools, maintains required certification and knowledge, and completes training and other assigned tasks.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, with stated exceptions for certain locations and collective bargaining coverage.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and switching programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and follow the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Immediately report prescription errors and follow company procedures related to errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer-service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and conduct provider outreach to healthcare groups and residential care facilities.
Support execution of the Pickup program.
Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on the correct use of processes and tools to improve pharmacy efficiency.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or required state certification or registration.
Attend training, complete requested PPLs, obtain continuing-education credits, and maintain knowledge of healthcare and pharmacy developments.