Certified Senior Pharmacy Technician

Walgreens•Henderson, NV

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of pharmacists and in accordance with state, federal, and company policies. The role serves customers and patients, assists with prescription processing and workflow, manages pharmacy inventory, supports clinical services, and coaches pharmacy technicians and cashiers. The technician also maintains required certification, completes training and continuing education, and keeps current with developments in healthcare and pharmacy.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, pour, and verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales, collect and handle cash, answer calls that do not require a pharmacist’s personal attention, and perform assigned clerical duties.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
Support pharmacy performance improvement by analyzing financial, customer-service, and inventory data and reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling patient blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers through detailing and outreach to medical and community groups and care facilities.
Support execution of the Pickup program.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on correct use of processes and tools to improve efficiency.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.