Certified Senior Pharmacy Technician
About The Position
Under pharmacist supervision, the Certified Senior Pharmacy Technician supports pharmacy operations in accordance with applicable state, federal, and company policies. The role assists with prescription processing, patient and drug information entry, prescription preparation, workflow coordination, error reporting, and adherence to dispensing standards. It also provides customer service, handles applicable sales and clerical work, and supports inventory management and pharmacy performance improvement. The technician helps coordinate clinical services and supports relationships with local medical and healthcare providers. The role also maintains the pharmacy’s supplies, cleanliness, and organization; supports the Pickup program; and coaches pharmacy technicians and cashiers on processes and tools. Ongoing responsibilities include maintaining required certification, completing assigned training and continuing education, and keeping current with developments in healthcare and pharmacy.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy or Health System Pharmacy locations and locations where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
- Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register related sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
- Support pharmacy performance analysis and improvement, including reviewing prescription key performance indicators with the Store Manager and Healthcare Supervisor.
- May assist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical and healthcare providers through provider outreach and detailing.
- Support execution of the Pickup program.
- Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
