Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician assists in pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role supports prescription processing, customer service, pharmacy workflow, inventory management, clerical tasks, and clinical services. It also coaches pharmacy technicians and cashiers on processes and tools, helps maintain the Pharmacy Department, and supports pharmacy performance and customer-service initiatives. The technician maintains PTCB or ExCPT certification, completes requested training and continuing education, and keeps current with healthcare and pharmacy developments. The position requires a flexible schedule that includes evening and weekend hours.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in the specified pharmacy locations or where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve customer issues, answer questions, and model customer-service best practices.
- Build strong relationships with valuable customers.
- Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
- Enter patient and drug information in pharmacy systems, fill prescriptions, verify medication accuracy, check for possible interactions, and assist pharmacists with workflow scheduling and maintenance.
- Immediately report prescription errors to the pharmacist on duty and follow pharmacy error and Quality Improvement Program policies.
- Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
- Register sales, handle cash as required, and assist customers in locating over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
- Support pharmacy performance analysis and improvement, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help develop and maintain relationships with local medical and healthcare providers through detailing and outreach to health groups and care facilities.
- Support execution of the Pickup program.
- Help maintain the Pharmacy Department’s supplies, cleanliness, organization, and appearance.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through designated training and/or state-required certification or registration.
- Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
