Certified Senior Pharmacy Technician

Walgreens•Miami Gardens, FL

7d•$20 - $28

About The Position

Under the supervision of a pharmacist, the Certified Senior Pharmacy Technician assists in pharmacy operations in accordance with state, federal, and company policy. The role supports prescription processing, customer service, pharmacy workflow, inventory management, and clinical services, while following Walgreens policies and the Pharmacy Code of Conduct. The technician helps customers and patients, supports pharmacists and pharmacy managers, coaches pharmacy technicians and cashiers, and contributes to pharmacy performance and relationships with local healthcare providers. The role also includes required training and continuing education to maintain certification and current pharmacy knowledge.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, managing programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop relationships with valuable customers.
Assist with pharmacy practice under pharmacist supervision and comply with applicable laws, policies, and the Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-handling and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require a pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription-drug goods.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with store and healthcare leadership.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with Walgreens healthcare clinics and external providers.
Support relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Support execution of the Pickup program.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers on correct processes and tools to improve efficiency.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.