Certified Senior Pharmacy Technician
About The Position
Under pharmacist supervision and in accordance with state, federal, and company policies, the Certified Senior Pharmacy Technician assists with pharmacy operations and provides a positive customer experience. The role uses pharmacy systems to enter patient and drug information, fills prescriptions, supports pharmacy workflow, reports prescription errors, and complies with dispensing and quality-improvement procedures. It also supports customer service, sales transactions, claims processing, inventory management, clinical services, provider outreach, and department upkeep. The technician coaches pharmacy technicians and cashiers on processes and tools, completes assigned tasks, and maintains required certification and continuing education.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as operating a computer, using a mouse, managing programs and files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Assist in the practice of pharmacy under pharmacist supervision and comply with applicable laws, policies, and the Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales at an assigned cash register and handle cash as required; help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription-drug goods.
- Assist pharmacy leaders in reviewing and improving financial, customer-service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
- Support execution of the Pickup program.
- Help keep the Pharmacy Department supplied, clean, neat, and orderly.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through designated training and/or state-required certification or registration.
- Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
