Certified Senior Pharmacy Technician

Walgreens•Millington, TN

6d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician works under the supervision of a pharmacist to support pharmacy operations and deliver a positive customer experience. The role includes assisting with prescription processing, customer service, pharmacy workflow, inventory management, clinical services, and pharmacy department upkeep. The technician also coaches pharmacy technicians and cashiers on the correct use of processes and tools and supports pharmacy performance and community outreach activities. The position requires maintaining PTCB or ExCPT certification, or applicable state certification or registration, and completing assigned training and continuing education. The technician must be willing to work a flexible schedule, including evenings and weekends, and to obtain active immunization certification within 90 days of hire, except where specified exclusions apply.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of pharmacy technician work experience in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic-level PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Build relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with applicable policies, procedures, and the Pharmacy Code of Conduct.
Enter patient and drug information in pharmacy systems, fill prescriptions, verify medication, check for possible interactions, and assist with pharmacy workflow.
Report prescription errors promptly and follow error-related policies and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require pharmacist attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment discrepancies or damage.
Support analysis and improvement of pharmacy financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling blood or urine samples when needed, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare providers through detailing and outreach to community groups and care facilities.
Support execution of the Pickup program.
Help maintain the Pharmacy Department’s supplies, cleanliness, organization, and appearance.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Maintain respectful coworker relationships and comply with company policies and procedures.
Complete special assignments and other tasks as assigned.
Maintain required certification or registration, attend training, complete assigned PPLs, earn continuing education credits, and keep pharmacy and healthcare knowledge current.