Certified Senior Pharmacy Technician

Walgreens•Keene, NH

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role assists with prescription processing, customer service, pharmacy workflow, inventory management, and clinical services, while supporting the Pharmacy Manager and Staff Pharmacist in pharmacy performance and community relationships. The technician provides a positive customer experience, handles sales and clerical activities, helps maintain the department, and coaches pharmacy technicians and cashiers in the correct use of processes and tools. The position also requires maintaining applicable pharmacy technician certification or registration, completing assigned training and continuing education, and keeping current with healthcare and pharmacy developments.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations and circumstances.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Build relationships with valuable customers and help customers locate over-the-counter products.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Enter patient and drug information into pharmacy systems, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow related policies and quality improvement procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, handle appropriate telephone calls, process and resubmit manual third-party claims, and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, storing, and reporting shipment discrepancies or damaged goods involving prescription drugs.
Support analysis and improvement of pharmacy financial, customer service, and inventory performance data, including review of Rx KPIs with store and healthcare leadership.
Assist pharmacists with clinical services, including collecting and labeling patient blood or urine samples when required, and coordinate with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical providers and community organizations through provider outreach and detailing.
Support execution of the Pickup program.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Maintain respectful relationships with coworkers, follow company policies, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.