Certified Senior Pharmacy Technician

Walgreens•Federal Way, WA

11d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician assists in pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role supports prescription processing, customer service, workflow, inventory management, clinical services, and pharmacy performance. It also coaches pharmacy technicians and cashiers on processes and tools, maintains professional relationships with the local medical community, and completes assigned training and other tasks.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as using a mouse, launching and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to promote a positive customer experience.
Model customer service best practices and develop strong relationships with valuable customers.
Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and assist pharmacists with scheduling and workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical and healthcare providers through detailing and outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Keep the Pharmacy Department supplied, clean, neat, and orderly, and assist with interior and exterior maintenance.
Coach pharmacy technicians and cashiers on correct processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.