Certified Senior Pharmacy Technician

Walgreens•Naperville, IL

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role includes assisting with prescription processing, customer service, workflow coordination, inventory management, clerical tasks, and pharmacy performance improvement. The technician may also support clinical services, provider outreach, and the pharmacy’s Pickup program, while coaching pharmacy technicians and cashiers on processes and tools. The position requires maintaining PTCB or ExCPT certification through the designated training program and/or state-required certification or registration. The technician attends assigned training, completes requested PPLs, earns continuing education credits, and maintains current knowledge of healthcare and pharmacy developments. A flexible schedule that includes evening and weekend hours is required.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collectively bargained locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Build relationships with valuable customers and provide assistance locating over-the-counter products when possible.
Assist the pharmacist with pharmacy practice and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
Enter patient and drug information in pharmacy systems, fill prescriptions, verify medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow related policies and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash as required, and handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for shipment discrepancies or damaged Rx goods.
Assist the Pharmacy Manager and Staff Pharmacist in analyzing and improving pharmacy financial, customer service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical professionals and conduct provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Support execution of the Pickup program.
Keep the Pharmacy Department adequately stocked, clean, neat, and orderly, and assist with interior and exterior maintenance.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; attend training, complete requested PPLs, earn continuing education credits, and maintain pharmacy and healthcare knowledge.