Certified Senior Pharmacy Technician

Walgreens•Aberdeen, NC

1d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician works under pharmacist supervision to support pharmacy operations and deliver a positive customer experience. The role includes assisting customers, entering patient and drug information, filling prescriptions, supporting pharmacy workflow, handling sales and claims, managing inventory, and helping improve pharmacy performance. The technician may also support clinical services and community outreach, coach pharmacy technicians and cashiers, and maintain the pharmacy’s supplies and appearance. The position requires maintaining applicable certification and completing training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Assist in pharmacy practice under pharmacist supervision and comply with applicable laws, company policies, and the Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company procedures for pharmacy errors and quality improvement.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments, and file claims for shipment discrepancies or damaged prescription drugs.
Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer-service, and inventory performance, including reviewing prescription key performance indicators with store leadership.
Assist with clinical services as needed, including collecting and labeling patient blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and conduct outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
Coach pharmacy technicians and cashiers in the proper use of processes and tools.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.