Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician assists in pharmacy operations under pharmacist supervision and in accordance with state, federal, and company policies. The role supports prescription processing, customer service, pharmacy workflow, inventory management, sales transactions, clerical duties, clinical services, and pharmacy performance. The technician also coaches pharmacy technicians and cashiers on processes and tools, supports customer pickup, maintains the department, and helps build relationships with local medical and healthcare providers. The position requires maintaining PTCB or ExCPT certification through designated training and/or meeting state certification or registration requirements. The technician attends assigned training, completes requested PPLs, earns continuing education credits, and maintains knowledge of healthcare and pharmacy developments.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where the role is covered by a collective bargaining agreement.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
- Develop strong relationships with valuable customers.
- Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
- Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
- Assist pharmacists in scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
- Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Apply asset protection techniques and file claims for Rx merchandise overages, shortages, order errors, and damaged goods.
- Support the Pharmacy Manager and Staff Pharmacist in analyzing and improving financial, customer service, and inventory performance, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
- Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical providers and conduct outreach to health groups, retirement homes, nursing homes, and other forums.
- Support execution of the Pickup program.
- Help maintain the pharmacy department's supplies, cleanliness, and orderly appearance.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through designated training and/or meet state certification or registration requirements.
- Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Benefits
- Benefits are available for review at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
